Shipping Information
Order Changes
If you have placed an order and would like to amend it, please reach out to our team directly within 2 hours of placing your order with your change request at info@deerruby.com.au
Our team will do their best to accommodate your request, however please be aware this may not be possible in all cases.
Personalisation
Please allow below timelines for personalisation before your order is shipped:
- Bags, Clutches & Pyjamas: 3-5 business days (Mon-Fri)
- Jewellery: 2-3 weeks
Shipping
At Deer Ruby we make every effort to ensure your purchase gets to you quickly and safely.
Your order will be packed and dispatched, provided:
- The item you have chosen is in stock
- The delivery address has been verified
- Payment has been approved
Deer Ruby ships domestically all over Australia and internationally via Australia Post.
Australia Postage Rates
Shipping via Australia Post
- Orders under $150.00 = AUD $10.00
- Orders over $150.00 = FREE
- Shipping Time 5-7 business days (Mon-Fri)
International Postage Rates
Shipping via Australia Post
- All Orders Flat Rate: $25.00 AUD
- Shipping Time 6-27 business days (Mon-Fri)
Local Pick Up
We offer pick up from our studio in Alexandria, NSW. Please select this option at checkout and we will notify you when your order is ready for pick up.
Further Information
Suggested shipping times can only act as a guide and shipping times can vary depending on locations and circumstances.
International deliveries may incur taxes and duties applied by customs in the country where the order is delivered.
Once a parcel leaves our warehouse, Deer Ruby will not be held responsible for any lost or damaged parcels whilst in transit.
Once a parcel is in the hands of the postal services we have no control (as much as we wish we did) over delivery time frames. Please contact your local courier directly with provided tracking number for further information on your delivery.
Postage costs are not able to be refunded for delayed parcels.