Terms & Conditions

 

Dear Ruby ABN: 29607259540

 

1. Ordering online and the contract

 

When you make a purchase from Deer Ruby you can rest assured that your credit card information is entirely safe. We employ a highly reputable 3rd party hosting agent and payment provider to ensure the security of personal data. Protecting our website customer’s data is of the utmost importance to Deer Ruby.

 

All goods must be paid for in full prior to dispatch. We will send you an email to confirm your order and this will form a legally binding contract between us.

**Only individuals aged 18 and over are entitled to enter legally binding contracts, if you do not qualify to enter a legally binding contract do not use this site.**

 

2. Delivery Information

 

At Deer Ruby we make every effort to ensure your purchase gets to you quickly and safely.

 

Your order will be packed and dispatched, provided:

 

The item you have chosen is in stock

The delivery address has been verified

Payment has been approved

 

Deer Ruby ships internationally and uses Australia Post for all deliveries. All deliveries within Australia will arrive within 5-7 working days, and internationally within 7-15 working days. All goods are fully insured until delivered. Goods require a signature on delivery, so please ensure you nominate a suitable address (E.G. a work address) so you can receive the goods once they arrive. All international purchases are exempt from Australian GST (10%), however they may incur taxes and duties applied by customs in the country where the order is delivered.

 

Domestic Shipping Charges:

AUD $10 flat rate fee


International Shipping Charges:


AUD $30

 

If required we can arrange a courier service, please contact us at info@deerruby.com to discuss this method of despatch.

 

3. Packaging

 

Before we dispatch your order we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition. 

 

4. Returns Policy

 

Deer Ruby are unable to offer refunds. Once the goods have been despatched to you they become your property. Once they are delivered they will be held at your own risk and we will not be liable for their loss or damage. If in the unlikely event of there being a fault with the item please contact us at info@deerruby.com within 7 days of receipt of your item and we shall arrange for an exchange. 

 

Deer Ruby will exchange goods for incorrect choice,  the goods need to be returned within 7 working days after purchase date nationally and 14 days internationally. In the event of an exchange, items are subject to product availability and the customer will incur any shipping costs for returning items to be exchanged.

 

Products must be in original state and unused (saleable condition in original jewellery bag, and with proof of purchase, all paperwork, tags, parts and accessories). Deer Ruby will not accept returns for any non-faulty items that have been worn, and/or have tags removed.

 

If a replacement product cannot be found by the customer Deer Ruby will issue a credit note for future use within 6 months of issue date. 

Return shipping is to be covered at the expense of the customer. We recommend that all items be sent via registered mail or courier service so that they can be tracked.

 Deer Ruby cannot be held responsible for items lost or delayed when being returned. Please note the original shipping charges are not refundable and if you are exchanging for an alternative style, a shipping charge will apply

 

Items purchased through retail stores or from other online retailers are not eligible for return or exchange through deerruby.com.au

 

All exchange enquiries can be made by contacting info@deerruby.com with EXCHANGE in your subject heading, Deer Ruby will issue the customer with an RA number which should be visible on the returned package, please send all returned goods to:

 

Deer Ruby

Xxxx

 

Disclaimer:

Deer Ruby will always endeavour to supply the jewellery as close as possible to the design shown here on this website.  Please be aware that variations will always occur.

 

5. Prices

 

All prices are listed in Australian Dollars (AUD).

All purchases delivered in Australia will incur the standard GST tax rates.

All international purchases are exempt from Australian taxes; however they may incur taxes and duties applied by customs in the country where the order is delivered. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To determine exactly what these charges may be, it may be necessary to call your local customs office to gain further details.

 

 

6. Security

 

We want you to be able to order from deerruby.com.au with total confidence. As such we have created a secure transaction environment.  Deer Ruby employs a highly reputable 3rd party hosting agent and payment provider to ensure the security of all personal data. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

 

 

7. Privacy statement

 

Personal information that you provide us with when registering on deerruby.com.au is used purely for us to process your order and for any correspondence we have with you. This information cannot be accessed by any third parties and is exclusively for the use of Deer Ruby customer services. Your data is not passed on to any third parties, nor is it processed further.

 

 

8. Feedback

 

Please contact us with any comments or suggestions regarding our website and service. We always aim to give the best possible customer service at Deer Ruby and we welcome your feedback. We aim to reply to your emails and telephone calls as promptly as possible. You can email us at info@deerruby.com or you can telephone us on +61 0450 198 955

 

 

9. Entire agreement

 

These terms and conditions listed above form the entire agreement between us Deer Ruby and you the customer. We shall not be in breach of these terms and conditions if any delay or failure is due to circumstances beyond our control; such as industrial action, the breakdown of systems or network disruption, flood, accident, fire or explosion.